Privacy policy


Twentyeight Lane is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

a)      YOUR CONSENT

We will not sell your personal information and credit card information to any third party without your permission, but we cannot be held responsible for the actions of third party sites from which you may have linked or been directed to the Twentyeight Lane website.

b)     COMMUNICATION & MARKETING

If you have made a purchase from Twentyeight Lane and have requested to be on our mailing list, we may occasionally update you on our latest products, news and special offers via e-mail. You may also opt-out from receiving any marketing communications via our ‘unsubscribe’ link in any email communications, which we might send you.

c)      COOKIES

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types.

- Website functionality cookies
: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
- Website analytics cookies :
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
- Customer preference cookies :
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
- Targeting cookies or advertising cookies :
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.


You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

d)     PROTECTING YOUR SECURITY

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

e)     DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

- in the event that Twentyeight Lane sells or buys any business or assets;

- if Twentyeight Lane  or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Twentyeight Lane, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

f)      THIRD PARTY SITES 

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

g)      CONTACT US

For any comments, please contact us via email at business@twentyeightlane.com